Tradelatch Terms of Service

Effective date: November 14, 2026

These Terms of Service ("Terms") apply to your use of the Tradelatch website at gettradelatch.com (the "Site") and to text messages sent through the Tradelatch service. The Site and service are run by Peter Hagen, doing business as Tradelatch ("Tradelatch," "we," "us"), 215 S Washington St, Rockville, MD 20850. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Using the Site

• You may use the Site to learn about Tradelatch, contact us, book a call, or apply to work with us.
• Please don't misuse the Site. For example, don't try to break, overload, or hack it, scrape it, send spam or harmful code through it, or use it for anything illegal.
• The content on the Site is for general information. Any example text conversations shown on the Site are labeled as examples and are not from real customers.
• The Site and its content (text, design, logos) belong to Tradelatch or its licensors. You may not copy or reuse them for commercial purposes without our permission.
• We may change, pause, or remove the Site or any part of it at any time.

2. The service, at a high level

Tradelatch is a done-for-you service for kitchen and bath remodelers. For our remodeler clients, we:

• Text back missed calls. When a homeowner calls a remodeler and the call is missed, we text the homeowner back, usually within minutes. Timing depends on phone carriers and software we do not control.
• Collect project details. We ask about the project (for example, kitchen or bath, photos, size, budget, and timeline) and send the remodeler a summary.
• Reply to website form leads sent through the remodeler's website.
• Follow up on unsigned quotes the remodeler has sent.

Messages are sent through GoHighLevel on phone numbers registered with the carriers for business texting (A2P 10DLC). Messages are sent on behalf of the remodeler the homeowner contacted, through Tradelatch. Messages may be sent automatically, and some replies may be generated or assisted by automated software.

What we don't do. We do not make cold calls, including AI or prerecorded voice calls. We do not send cold texts. Texts go only to people who contacted the remodeler first (for example, by calling or filling out a form) or who otherwise opted in.

We do not promise any particular number of leads, appointments, or jobs. Any guarantee is only as stated in your Service Agreement (see Section 3).

3. Paid services are covered by a separate service agreement

These Terms do not create a client relationship by themselves. If you are a remodeler and sign up for Tradelatch, a separate written service agreement between you and Tradelatch (the "Service Agreement") will govern the paid service, including pricing, billing, term and cancellation, and any guarantee. Any guarantee mentioned on the Site applies only as written in the Service Agreement. If the Service Agreement and these Terms conflict, the Service Agreement controls.

Our 60-day guarantee. If we don't book you at least one new estimate appointment in your first 60 days, you get a full refund, setup fee included. Here's how it works. The 60 days start when your service goes live. An appointment counts once it's booked (in person or virtual) with a new prospective customer who came through a call, text, or website form our service handled, and it is recorded in our system, whether or not the customer shows up or hires you. To qualify, you need to keep call forwarding and your website-form connection set up as we instruct, respond to the leads we send within 24 hours, log in to or respond to a lead in your Tradelatch app (GoHighLevel) at least once in every 7-day period (we check the app's activity records), give us accurate business information, cooperate with texting registration, and stay current on payments for the whole 60 days. Ask for your refund by emailing [email protected] within 14 days after the 60 days end, and we'll pay it through PayPal within 14 days of confirming. The refund covers what you actually paid for those 60 days (including any founding-client discount). The guarantee applies once per business, only to your first 60 days, and not if you cancel before the 60 days end. Once a refund is paid, the service ends unless we both agree to continue. Full terms are in your Service Agreement, which controls if anything here differs.

4. Client responsibilities

If you are a remodeler client, you agree to:

• Give us accurate business information, including what we need to register your texting program with the carriers, and keep it up to date.
• Use the service only to reach people who contacted your business or otherwise agreed to hear from you. Do not ask us to text purchased lists, scraped numbers, or anyone who has not contacted you or opted in.
• Make sure you have the right to share with us any customer or lead information you give us (for example, for quote follow-ups), and that your own website and forms include any notices and consent language required by law.
• Tell us promptly if someone asks you to stop contacting them, so we can honor it. Do not re-add anyone who has opted out.
• Follow all laws that apply to your business and your marketing, including texting, calling, and consumer protection laws, and hold any licenses required for your work.
• Respond to the leads and summaries we send you. Tradelatch passes along leads; you are responsible for your own quotes, pricing, contracts, scheduling, and work.
• Keep your login details (if any) secure and tell us about any unauthorized use.

5. SMS Terms

These SMS Terms apply to text messages sent through Tradelatch, including messages to homeowners on behalf of our remodeler clients and optional interview-scheduling texts to job applicants.

• Who sends them: messages to homeowners are sent on behalf of the remodeler you contacted, through Tradelatch. Messages to job applicants come from Tradelatch. Some replies may be generated or assisted by automated software.
• What the messages are about: follow-ups after a missed call or a website form submission, questions about your project (such as kitchen or bath, photos, size, budget, and timeline), appointment scheduling and reminders, and follow-ups on quotes. For job applicants who opt in: interview scheduling and reminders.
• Who receives them: only people who contacted the remodeler first (for example, by calling or submitting a form) or who otherwise opted in. We do not send cold texts or marketing to purchased lists.
• Message frequency varies.
• Message and data rates may apply.
• To stop: reply STOP to cancel at any time. You can also reply END, QUIT, UNSUBSCRIBE, or CANCEL. You will get one message confirming you have been unsubscribed, and then no more texts from that program unless you opt in again.
• For help: reply HELP, or contact us at [email protected] or (240) 745-5647.
• Carriers are not liable for delayed or undelivered messages.
• Consent is not a condition of purchase. You do not have to agree to receive texts to buy any goods or services from a remodeler or from us.
• Privacy: see our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Disclaimers

The Site and service are provided "as is" and "as available." To the fullest extent the law allows, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Site or service will be uninterrupted or error-free, or that any message will be delivered. Text messaging depends on phone carriers and third-party tools that we do not control. Tradelatch is not a party to any agreement between a remodeler and a homeowner and is not responsible for any remodeler's work, quotes, or conduct.

7. Limitation of liability

To the fullest extent the law allows, Tradelatch will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost jobs, or lost data, arising from the Site, the service, or these Terms. Our total liability for any claim related to the Site, the service, or these Terms will not exceed the fees you paid Tradelatch in the 3 months before the claim arose. If your Service Agreement sets a different limit, that limit applies. Some laws do not allow certain limits, so some of these may not apply to you.

8. Indemnity

If you are a remodeler client, you agree to defend, indemnify, and hold harmless Tradelatch and its owner(s) from claims, losses, and costs (including reasonable attorneys' fees) arising from: your breach of these Terms; information you provide to us; contacts you ask us to make; or your violation of any law or anyone's rights.

9. Governing law

These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-law rules.

10. Dispute resolution

If you have a dispute with us, please email [email protected] first and describe the issue. We will both try in good faith to resolve it informally for at least 30 days. If we cannot, either of us may bring the dispute only in the courts located in Montgomery County, Maryland, and we both agree to those courts' jurisdiction. Nothing here stops either of us from asking a court for urgent relief. Disputes will not go to arbitration.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date at the top. If you keep using the Site after an update, you accept the updated Terms.

12. Contact

Peter Hagen, doing business as Tradelatch
215 S Washington St, Rockville, MD 20850
[email protected]
SMS help: reply HELP, or contact [email protected] / (240) 745-5647